June 5, 2020
Greetings from the Historic Hawthorne Hotel. We have missed you and have been anxiously waiting for the opportunity to welcome you back. Since 1925 the Hawthorne Hotel has taken pride in its hospitality and commitment to both our guests and the community. Over the past 95 years, as the hotel industry has changed, so has the Hawthorne. The past few months have indeed been challenging, and the Hawthorne continues to adapt to ensure the safety of our guests and employees while extending gracious hospitality. Upon your visit to the Hawthorne, you will notice much has changed, but you can be confident that we are still the same Hawthorne Hotel, dedicated to its core values of hospitality and community.
While the Hotel was closed to the public, we were working hard to ensure a safe place for our guests and employees to return to. The Hawthorne proudly partnered with Rainbow International, a Salem-based cleaning company, and Gordon’s Food Service Trust20 program. Additionally, our housekeeping staff has been trained on new protocols for cleaning our guest rooms, including:
· Deep cleaning, sanitizing and disinfecting in-between each stay
· Housekeeping service only upon request during stays
· With the use of ultra violet lights, additional cleaning and sanitation of high-touch areas, such as door knobs, TV remotes, light switches
· Removal of hard-to-sanitize items from guest rooms, such as our in-room directories, note pads and reading material. These items are available upon request from the Front Desk.
Additionally, the following guidelines are in place:
Employee & Guest Health Concerns
Employees are instructed to stay home if they do not feel well and are required to have their temperature checked prior to their shift. Employees who are exhibiting any of the symptoms of COVID-19 are instructed to immediately notify their manager. Employees are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptom of COVID-19.
If guests exhibit any symptoms, we ask that they remain in their room and contact the Front Desk by dialing “0” from their room phone. Any employees who expose themselves to traveling will be required to self-quarantine for 14 days before returning to work.
Guests planning to arrive from out of state are urged by the Commonwealth of Massachusetts to self-quarantine for 14 days.
Guests are required to wear a face mask covering their nose and mouth when in common areas of the Hotel.
Personal Protective Equipment (PPE)
Staff will be required to wear appropriate PPE, provided by the Hotel including masks and gloves. All staff has been trained on how to properly use and dispose of PPE. Employees are required to wear masks at all times. Gloves will be required of any staff member whose responsibilities require them as determined by medical experts including housekeeping, guest services, dining room and anyone in direct contact with guests.
Social Distancing
Guests and employees are advised to practice social and physical distancing by remaining at least 6 feet apart at all times. All layouts in our restaurant, lobby and event spaces will keep tables and chairs 6 feet apart.
Hygiene
Upon entering the Hotel, staff is required to wash their hands immediately. We have provided hand sanitizer throughout the lobby level of the Hotel to encourage sanitation. Any shared workstations for employees are sanitized between each shift. We have signage posted throughout our property as a reminder to workers and guests of hygiene and safety protocols.
Finally, we ask that you, our loyal and supportive guests, help us as we transition into this “new normal.” Here’s how you can help:
· Wash your hands often, for at least 20 seconds
· Use hand sanitizer before and after using our elevators
· Open the window in your guest room to encourage ventilation
· Use the restroom in your guest room to minimize the use of our public restrooms
· Please respect our precautionary measures in place for 6’ social distancing
The Hawthorne Hotel continues to follow the Government and CDC guidelines in its Phase 2 of reopening Massachusetts. We promise to keep you up-to-date on the precautions we are taking to ensure a clean, safe and enjoyable environment.
Stay safe and healthy. We will see you soon!
Hawthorne Hotel Management
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May 18, 2020
The State of Massachusetts has announced that we are now in Phase 1 of the reopening process. Hotels are part of Phase 2 which will tentatively happen (depending on number of cases) 3 weeks after Phase 1. As of now our tentative date to open is June 8, 2020. There will be an official confirmation of this date as we get closer.
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April 28, 2020
The State of Massachusetts will be continuing it’s current Stay-at-Home order through May 18, 2020 in response to the ongoing COVID-19 situation. As a result, the Hawthorne Hotel of Salem, the Publick House of Sturbridge, and Concord’s Colonial Inn will be remaining closed to guests until that date. Based on current guidelines from the government and medical community, we feel this is the best course of action in terms of health and safety for all of you and the general public.
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April 2, 2020
Dear Guests,
As you may well have heard, the State of Massachusetts will be continuing it’s current Stay-at-Home order through May 4, 2020 in response to the ongoing COVID-19 situation. As a result, the Hawthorne Hotel of Salem, the Publick House of Sturbridge, and Concord’s Colonial Inn will be remaining closed to guests until that date. Based on current guidelines from the government and medical community, we feel this is the best course of action in terms of health and safety for all of you and the general public.
In the meantime, we will still be available to take phone calls on our main number, (978) 744-4080, regarding future reservations and existing bookings on Monday through Friday between the hours of 6am and 2pm. We are also responding to emails at info@hawthornehotel.com. To discuss your previously booked event or future events please call (978) 825-4315 or email aferriero@hawthornehotel.com.
While this delay is not what we had hoped for, and this crisis continues to be something to monitor and take seriously, the current circumstances are temporary. We will reopen and resume our full operations at these historic landmark properties as soon as it is safe and wise to do. I, for one, am excited to personally open the doors to all of you again and welcome our many loyal guests back to the Hawthorne Hotel, Tavern on the Green, and Nathaniel’s Restaurant.
Please be well and take care of yourselves and your loved ones. We will continue to provide updates with any new information that becomes available. Don’t forget to stay connected with us via our social media channels! I look forward to welcoming you back to the historic Hawthorne Hotel.
Claire Kallelis
General Manager
claire@hawthornehotel.com
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March 25, 2020
Limited Call Hours – We are still booking future dates!
Front Desk
Monday – Friday, 6am – 2pm
978-744-4080
Sales & Catering
978-825-4315
aferriero@hawthornehotel.com
**This is subject to change.
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March 23, 2020
To our guests:
The Harrington family of Beverly, MA are proprietors of three renowned Historic Hotels all located in Massachusetts. The Hawthorne Hotel in Salem, the Publick House Historic Inn in Sturbridge, and Concord’s Colonial Inn in Concord. All three of these sister properties are well-known for their accommodations, restaurants, wedding venues and other group related events, meetings or retreats for a quintessential New England experience. These properties have welcomed guests from as far back as 1771. Through the endurance of their leaders, employees and guests, they have persevered through wars, fires and floods. Our tenacity remains the same as we have been challenged with the impacts of the Coronavirus that is affecting our world.
The safety and well-being of our team members and guests is always our number one priority. In order to flatten the curve and in efforts to stop the spread of the Coronavirus, we have followed the advice and directives from the Centers for Disease Control and Prevention (CDC), Massachusetts Department of Public Health, and other state agencies related to COVID-19.
We pledge to do our part to assist with the community efforts for all of our safety. Therefore, we will be pausing operations and will be closing all three properties Monday, March 23, 2020 through Monday, April 6, 2020. We will monitor new developments in relation to the virus and adjust our re-opening schedule as necessary. Please visit our website in the coming days for updates on hotel operations as well as department directories for future bookings of rooms, events and dining.
The mission for our properties is to remain a place that family, friends and travelers can gather in a safe and cozy setting to enjoy New England and each other. We are optimistic that families will soon join together in our ballrooms for weddings and celebrations, colleagues will meet in our function spaces for conferences, locals and visitors will congregate in our pubs, and travelers from near and far will rest their heads on our pillows at night, knowing that they are safe and sound.
We are looking forward to the day when we can open our doors and welcome you back to our properties. Until then, we invite you all to join us virtually as we remain engaged on social media. We ask our friends, staff and guests of the past and future to follow our lead and respond to the CDC guidelines that recommend self-isolation, social distancing, vigilant hand washing, and engaging in stress-relieving activities.
We want to thank you all for your support and understanding, we hope you remain safe and healthy, and we will be ready for your warm welcome when the time comes.
Claire Kallelis
General Manager