All inquiries into lost items are handled by the Executive Housekeeper. If the Executive Housekeeper is unavailable, you will receive an Out of Office reply detailing when you can expect a response. Housekeeping hours of operation are Monday-Saturday 7:30am-3pm and Sunday 8am-3:30pm.
Items that have been stored by the hotel for over 30 days (90 days for item of obvious high value such as jewelry and certain electronics) will be donated or disposed of if they have not been claimed. While we are not responsible for item(s) left behind, we will always do our best to make sure the item(s) are reunited with their owner.
NOTICE TO GUESTS: State Laws, Chapter 140, Section 10 Inclusive, Laws of Massachusetts
Section 10: “An innholder shall not be liable for losses sustained by a guest except of wearing apparel, articles worn or carried on the person, personal baggage and money necessary for traveling expenses and personal use, nor shall such guests recover of an innholder more than three hundred dollars as damages for any such loss; but an innholder shall be liable in damages to an amount not exceeding one thousand dollars for the loss of money, jewels, and ornaments of a guest specially deposited for safe, or offered to be so deposited, with such innholder, person in charge at the office of the inn, or other agent of such innholder authorized to receive such deposit. This section shall not affect the innholder’s liability under any special contract for other property deposited with him for safe keeping after being fully informed of its nature and value, nor increase his liability in case of fire or overwhelming force beyond that specified in the following section. Whenever an innholder provides a security box in the room of any guest, the innholder shall not be liable for the loss of any items deposited in the security box, by theft or otherwise, in excess of one thousand dollars; provided, however, that the provisions of section thirteen have been complied with. As used in the section “security box” means a metal or alloy box used for the safekeeping of valuables or other property which may be securely locked with a locking mechanism.”