The staff of the Hawthorne Hotel is dedicated to providing exceptional service to all of our guests, including individuals with disabilities. We strive to ensure that all persons have access to the amenities, services and accommodations offered by our hotel and its website.

Room accessibility features:

We offer 2 ADA compliant guest rooms — one on the 3rd floor and one on the 4th floor. These rooms include:


Both 317 and 408 provide:


Items available upon request:


If you would like to book one of our ADA compliant guest rooms or have questions about their features, please call our Front Desk at 978-744-4080 or email When booking a room online, be sure to make a note that you wish to reserve one of our accessible rooms.


Property accessibility features:


Website accessibility:

The Hawthorne Hotel is also committed to providing a digitally accessible website to the widest possible audience, regardless of technology or ability. Please be aware that our efforts are ongoing.

Certified age-friendly business:

The city of Salem is a member of the AARP’s national network and WHO global network of Age Friendly communities. The Hawthorne Hotel received designation as a certified Age-Friendly Business through the Salem for All Ages program. According to Salem for All Ages, an age-friendly business is one in which people of all ages and abilities can comfortably shop, dine, or receive services. These businesses intentionally act to make their spaces and their operations more inclusive for customers and patrons of all ages and abilities. Actions include three general steps:

·         Staff: Ensure staff are respectful, patient, and well trained to interact with all individuals.

·         Space: Provide resting areas, non-slip flooring, and other physical attributes to ensure all individuals are comfortable in the business.

·         Communications: Use universal symbols, clear and readable typefaces, and other features in printed or digital materials.


If you experience any difficulty accessing or navigating our website or have any accessibility-related questions or comments, we are here for you. Please do not hesitate to contact the General Manager: or 978-825-4300.

Hawthorne Hotel